FAQ
Planning Your Move
How is the cost calculated?
The cost of sea and road freight is based on total volume (m³). Air freight is based on actual or volume weight — whichever is higher.
The cost of sea and road freight is based on total volume (m³). Air freight is based on actual or volume weight — whichever is higher.
Can I get a guaranteed firm price?
Yes, after the pre-move survey you’ll receive a fixed price offer.
Yes, after the pre-move survey you’ll receive a fixed price offer.
What does the quote include?
It includes materials, transport, labor, customs handling, insurance, and optional extras.
It includes materials, transport, labor, customs handling, insurance, and optional extras.
Does ARM Logistics Group offer worldwide relocation?
Yes, we handle international relocations by air, sea, and road.
Yes, we handle international relocations by air, sea, and road.
Is Goods in Transit insurance available?
Yes, All Risk Insurance can be provided on request.
Yes, All Risk Insurance can be provided on request.
How is my furniture protected?
Our crews use padded materials, special cartons, and wrapping techniques.
Our crews use padded materials, special cartons, and wrapping techniques.
Moving Day
Can I pack anything myself?
Yes, but we recommend letting our professionals handle fragile and valuable items.
Yes, but we recommend letting our professionals handle fragile and valuable items.
Will ARM Logistics Group unpack everything?
Yes, full unpacking services are available as part of the destination service.
Yes, full unpacking services are available as part of the destination service.
What happens at the destination?
Our team will deliver, unpack, and set up your items — including removal of packaging.
Our team will deliver, unpack, and set up your items — including removal of packaging.